Refund policy

1. Return, Exchange & Refund Policy
   

   30-Day Return Window

   Your peace of mind matters to us, We want you to feel confident shopping with us, and we want every order to feel perfect, If something isn’t quite right, we’re here to take care of you.

   Here’s how our return process works:

   1. 30 Days of Flexibility
      You can request a return within 30 days of the delivery date.

   2. Fabrics Must Be Uncut & Unprocessed
      Fabrics are eligible for return only if uncut, unprocessed, and in original condition

   3. Missing Something? Let Us Know Within 3 Days
      If your order is short or something looks off, just reach out — we’ll take care of it promptly.

   4. Keep Original Packaging When Possible
      Returns go smoothly when items are sent back with their original tags, bags, or packaging.

   5. Order Number Helps Us Assist You Faster
      A receipt or order number makes it easier for us to help you quickly.

Please note the following characteristics of textile materials, which are not considered defects:
• Manual measurement variation of ±5 cm.
• Thread ends, slight color variation, fabric odor, washable marks, or small edge holes.
• Fabric weight or feel differing from personal expectations.
• Minor shade variation between photos and the actual item due to lighting or screen settings.
• Color names and descriptions are general references; product photos provide the closest representation.
• Slight beads or embellishment loosening during fabrics handling or shipping.
• Slight beads color transfer may occur, especially with dark color beads fabrics.

Please Note:
Wholesale orders are not returnable and not refundable. (Orders totaling more than $300 are final sale and cannot be returned or exchanged.)
The buyer will be responsible for the return shipping fees.
Original shipping fees are non-refundable. (The shipping cost we paid to send your order to you cannot be refunded.)
Customs & Import Fees are non-refundable. (Customs duties, taxes, or import fees may be charged by your country upon delivery. These fees are not collected by us and are non-refundable, even if the order is returned.)
Return Requirement: Please label the return invoice with "COO: China" (Country of Origin: China). If this information is missing, Chinese customs may assume the item was made in another country (such as the United States), which may result in high import taxes or customs duties. Any additional charges caused by incorrect or missing information on the return documents will be the responsibility of the sender.

1. Return process:
To start a return, First you need to contact our customer service at support@loveinlace.com If your return is accepted, you will be sent instructions on how and where to return your package, Items sent back to us without first requesting a return will not be accepted, Our return warehouse address is at Office 301, No.70, XiRong Street, Xiangqiao District, Chaozhou City, Guangdong Province 521021 CHINA, Contact: CHEN +8615546974758

Note: if you received a defective, damaged, or incorrect item, if you want to return it to us, you do not need to pay any restocking fees to return the item. if you have any questions about to return your item, Please contact our customer service at support@loveinlace.com we are ready to help you.

2. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, We will also notify you of the approval or rejection of your refund.

Please Note:
Original shipping fees are non-refundable.
The shipping cost paid by us to deliver your order will be deducted from the refund amount.

Shipping costs are calculated based on the package weight, shipping method, and destination.

We do not refund only the shipping charge shown at checkout; the refund deduction is based on the actual shipping cost incurred to deliver your order.
For reference:

Standard Shipping:
• 1 kg package: approximately $19.88 USD shipping cost
• 10 kg package: approximately $198.80 USD shipping cost

Expedited Shipping:
• 1 kg package: approximately $29.88 USD shipping cost
• 10 kg package: approximately $298.80 USD shipping cost
Express Shipping:
• 1 kg package: approximately $29.88 USD shipping cost
• 10 kg package: approximately $298.80 USD shipping cost

Additional costs incurred for international shipments, such as import duties, taxes, customs fees, or clearance charges (if applicable), are also non-refundable.

3. Where and when can i see my refund?
If you are approved, then your refund will be processed, and a credit will automatically be applied to your paypal or credit/Dedit card or to the original payment method you used in our site to purchased your items within 7 days.